Vendor Observatory

Revealed Preference

Benchmarks
Vendor IntelPrompt Intel
Analytics
QuerySearchInsights
Data
VendorsPlatformsActionsSessions
v0.2.0
Home/Incident Management
🚨

Incident Management

On-call, incident response, status pages

Each prompt simulates a real developer scenario asking AI coding assistants to recommend a incident management vendor. Below: which vendors were recommended, how well they addressed constraints, and the reasoning behind each recommendation.

Top Vendor

incident-io

4 of 4 recommendations

Responses

20

across 2 prompts

Constraint Coverage

13%

10 constraints tracked

Platforms Tested

claude_codecodex_cli

Vendor Leaderboard

#VendorRecommendationsShare
1incident-io4
100%

Prompt Breakdown

On-Call Rotation and Incident Lifecycle Setup

4-hour downtime because the one person who knew the DB was asleep — no on-call, no escalation

im-01
10 responses
Top: incident-io
Pain point: 4-hour downtime — no on-call, no escalation, one person who knew the DB was asleep
Stack:slackdatadogsentry
Asked about:pagerdutyopsgenieincident-iofirehydrantrootly
Existing StackWorkload DefinedFramework-SpecificStarts from PainConstraint-LedExisting Vendor
✗ slack native workflow✗ datadog sentry integration✓ escalation policy✓ status page✗ budget 500mo
claude_codeRecommendedincident-io

## 🏆 **Recommendation: Incident.io**

claude_codeRecommendedincident-io

## 🏆 **Recommendation: Incident.io**

claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
codex_cliRecommendedincident-io
codex_cliRecommendedincident-io

it wasn’t caught earlier) 6. What went well / what didn’t 7. Action items (owner, due date, priority) 8. Follow‑ups and verification plan

Incident Workflow on Top of PagerDuty

3 of last 10 incidents were repeat failures from un-tracked postmortem action items

im-02
10 responses
Pain point: 3 of 10 incidents were repeat failures from un-tracked postmortem actions
Stack:pagerdutyslackdatadogjirastatuspage
Asked about:pagerdutyincident-iofirehydrantrootly
Existing StackWorkload DefinedFramework-SpecificStarts from PainExisting VendorConstraint-Led
✗ keep pagerduty✗ slack native✓ jira action items✓ incident metrics✓ stakeholder dashboard
claude_codeRecommendedNo primary vendor identified

Incident.io Beats the Competition

claude_codeRecommendedNo primary vendor identified

Incident.io Beats the Competition

claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
claude_codeRecommendedNo primary vendor identified
codex_cliRecommendedNo primary vendor identified
codex_cliRecommendedNo primary vendor identified

Constraint Coverage

escalation policy4/1040%
status page4/1040%
incident metrics2/1020%
stakeholder dashboard2/1020%
jira action items1/1010%
slack native workflow0/100%
datadog sentry integration0/100%
budget 500mo0/100%
keep pagerduty0/100%
slack native0/100%